To FILE a CLAIM or inquiring about WARRANTY, Information we will need;

1. Contact name,
2. Best time & number to reach you, beside email address,
3. An invoice number or an eBay item number,
4. And brief description of complaint.

Before leaving any negative or neutral feedback, please allow us the opportunity to correct any error, mistake or issue associated with this purchase by contacting claims@reliabletools.com and please allow ample time for response, considering weekends and holidays, and the fact that we do receive hundreds of emails and calls on a daily basis.

Reliable Tool offers a money-back guarantee within 15 days of purchase on all eBay auction items with the exception of items that are listed in the "As Is" or "As Shown" condition. These items do not carry our warranty.

Our normal Return Policy does not apply to international shipments except for Canada.

International bidders are strongly encouraged to personally inspect or have a representative inspect merchandise on their behalf for major purchases.